DESKTOP ENGINEER IN STAMFORD, CONNECTICUT (CT)

Company: NSD International, Inc.
Location: Stamford
Posted on: October 14, 2024

Job Description:

Desktop Engineer IV Voice ScopeResponsibilities:

• All desk end voice related incident and request management tasks.
• Deployment testing of new telephony devices (IPC dealer-board/Avaya handsets/headsets etc.)
• Troubleshooting user related incidents and escalating to 2nd/3rd for further investigation/instruction where needed
• Support day-to-day IPC related incidents and voice requests at users desks.
• Support day-to-day Avaya Telephony and Zoom related faults at users desks.
• Coordinate and communicate with 2nd/3rd support teams to log incidents with third parties such as IPC.
• Maintain regular communication with the customer and management on progress/status of owned incidents or requests.
• Maintain accurate records of incident investigations and progress in the incident management system.
• Provide support to other engineers in the team as required.
• Support locally out of hours after changes or during major incident scenarios.Required Skills:
  • Exposure to Trade Floor Support and Trader Voice Telephony (IPC/AVAYA/ZOOM).
  • General understanding of Telephony Solutions and wider integrations (such as private wires and voice recording).
  • Capable of supporting telephony issues at users desks and the ability to escalate to 2nd/3rd line teams as necessary.
  • Use of IT Service Management tools such as ServiceNow.
  • Ability to work as part of an onsite team covering a wide range of deskside support activities.

Keywords: NSD International, Inc., West Haven , DESKTOP ENGINEER IN STAMFORD, CONNECTICUT (CT), Engineering , Stamford, Connecticut